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Job Description
job responsibilities:
- Respond in a timely fashion and within the agreed SL to open tickets over the ticketing system and other communication channels assuring both on time and quality of action/ resolution and preserve a positive internal customer experience.
- Resolve software and hardware inquires and install, maintain, troubleshoot, support, update and repair desktop/laptop hardware and software issues.
- Initiate and manage user accounts’ creation and access permission across multiple systems and assist users with wireless and remote access.
- Work on backing up servers/recovering systems in order to restore any missing data when it is crucial and importantly required for business continuity and contingency planning.
- Handle operating system installations, upgrade, regular maintenance, and proactively activate firewall and other needed anti-viruses.
- Implement the technical part of the inauguration plan for the retail expansions.
- Monitor hardware infrastructure with frequent health check and preventive maintenance plans maintaining security standards in place to achieve compliance.
- Provide technical reports and communicate with other departments as needed; attendance report, access and usage report. Etc
- Assist in selecting and deploying any new technology to support organizational goals and objectives keeping an update of new trends and recommend new systems/ applications for better more efficient operations.
Job Requirements
- Bachelor Degree of (Communications) or IT equivalent
- MCSA Certificate (preferable)
- Minimum of 1-2 years of Hardware Systems experience
- IT background in the retail industry (preferable)
