Job Details
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Job Description
- Answer inbound calls and manage workflow between departments.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Answer customers' inquiries and help them use the company’s services.
- Following up with the customers by making outbound calls.
- Responding to customer inquires.
- Handling customer tickets and complaints.
- Maintaining customer satisfaction.
- Build a good rapport with customers over the phone.
- Track, document and retrieve information in call tracking database.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Job Requirements
- Bachelor degree.
- Excellent communication skills.
- Flexible with Rotational hours/Rotational Days off.
- Males & Females.
- Good English Level.
- Good Computer Skills.
