Job Details
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Job Description
- Answer staff questions in person and via phone on all company supported applications
- Troubleshoot computer problems
- Determine source of computer problems (hardware, software, user access, etc.),
- Advice staff on appropriate action,
- Serve as liaison between staff and the IT department to resolve issues
- Provide recommendations on company application purchases
- Document resolutions for future reference.
Job Requirements
- Excellent communication skills
- Ability to diagnose and resolve basic technical issues
- Good understanding of computer systems, mobile devices and other tech products
- BSc/BA in IT, Computer Science or relevant field
- Years of experience from 1 to 3 years
- Advanced troubleshooting and multi-tasking skills
- Help desk experience.
