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Customer Experience Manager

Alarabia Group
10th of Ramadan City, Cairo
Posted 3 years ago
245Applicants for1 open position
  • 244Viewed
  • 1In Consideration
  • 243Not Selected
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Job Details

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Job Description

  • Organize, plan, monitor, and manage a company’s customer service and call center departments to ensure optimized interaction between a company and its clients.
  • Developing and implementing strategies useful in improving customer relationships, dedication, and satisfaction.
  • Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing the customer experience.

Job Requirements

  • Excellent level of leadership, communication, and reporting skills.
  • Proven experience in call center and customer service.

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