Senior Application Support

• Managing and supporting various Oracle Applications modules and Oracle based third party software and maintaining a stable and firm integration between the various software services needed by business and support the development of numerous operational and top management analytics. 

DUTIES & RESPONSIBILITIES

• Performs business process modeling for oracle E- business applications and their integrations with other applications
• Defines business and system requirements
• Participates in conducting solution design working sessions, workshops and solution development lab activities which includes configuration, development of test scenarios and testing to confirm validity of the solution
• Coach others in regard to product-specific best practices
• Assist users preparing testing scripts and conducts testing and validation processes
• Planning and working to a deadline
• Documenting  analysis, solution design, user manuals, and training manuals
• Working closely with developers and DBAs and a variety of end users to ensure technical compatibility and user satisfaction
• Responsible for troubleshooting, problem solving and providing support to ensure continual service and reduced downtime.
• Quality assurance of applications developments and new implementations
• Meeting with end users to identify project requirements, develop project plans and schedules, writes, tests and implements software according to the end user’s specifications
• Creating and executing project work plans and revises as appropriate to meet changing needs and requirements
• Easily recognizing system deficiencies and implementing effective solutions
• Assists in support of applications on 24/7 basis
• Responsible for problem escalation to Oracle support team and third parties as appropriate
• Complying with Software Development Life Cycle (SDLC) and IT Policies
• Complying with AIM methodology and templates
• Responsible of company information security in applications area