Operations Manager

The specific duties of an Operations manager include formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels.

• Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
• Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Improve operational management systems, processes, and best practices.
• Purchase materials, plan inventory and oversee warehouse efficiency.
• Help the organization’s processes remain legally compliant.
• Formulate strategic and operational objectives.
• Examine financial data and use them to improve profitability.
• Manage budgets and forecasts.
• Perform quality controls and monitor production KPIs.
• Recruit, train and supervise staff.
• Find ways to increase the quality of customer service.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplish operations and organization mission by completing related results as needed.
• Meet or exceed operations labor budget expectations.
• Manage staff levels, wages, hours, contract labor to revenues.
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.
• Run a safe, injury/accident-free workplace.
• Responsible for all aspects of vehicle and heavy equipment rentals.
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies.
• Manage relationships with key operations vendors.
• Track vendor pricing, rebates, and service levels.
• Review and approve all operational invoices and ensure they are submitted for payment.
• Serve as a primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring.
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with GM and the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings.
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses.
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations.