Welcoming and assignment of the visitors/ customers.
Reception of all entering visitors/customers.
Assessment of the visitors’/customers’ concern (with and without appointment).
Allocation of visitors/customers to the assigned consultant (visitors with appointment or existing customers with an assigned consultant) or to the relevant pool via a Matching Tool.
Overall coordination of the visitors within the dealership.
Creation of transparency in the optional planning and assurance of a smooth workflow.
Guidance of the visitors/customers to the respective consultant who is being presented by them.
Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).
Bridging of the waiting time by offering refreshments, orientation and introducing the visitors/customers to the digital product presentation.
Functioning as a link between the departments.
Transmitting of a positive first impression of the brand, company and dealership.
Permanent monitoring of the welcome area, the showroom and immediate reception of incoming visitors/customers.