Live Chat Support
InDrive -
Heliopolis, CairoPosted 1 year ago370Applicants for30 open positions
- 349Viewed
- 61In Consideration
- 53Not Selected
Job Details
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Job Description
About inDriver: inDriver is an international Ride-hailing company with a global presence in 45 countries and over 600 cities, headquartered in California. We create a global high-tech product that changes the lives of millions of people for the better. We are among the world's top 3 mobile services for booking trips: 120 million installations, and over 1 billion trips.
We are hiring Live chat support agents with the below details:
What you will do:
- Respond to customer queries in a timely and accurate way, via chat.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our supervisors' teams.
- Assist in training junior Customer Support Representatives if needed.
Job Requirements
What we expect from you:
- Correct and speed typing of Arabic.
- Upper-Intermediate English is welcomed.
- Good verbal communication skills.
- Multi-tasking work in a team.
- Stress resistance.
- High level of responsibility.
- Computer literacy.
- Attention to detail.
Working terms:
- Location of the office is Heliopolis Misr-Gdida.
- Rotational shift schedule.
- Work from the office with No transportation.
- Social insurance & medical insurance.
