Job Details
Skills And Tools:
Job Description
CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.
Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.
In the Traveler Experience organization, we provide more than just a booking. Through the combination of people and technology, we are focused on the complete travel experience – delivering world-class service to our customers through the channels they prefer. We are on a journey to become the leading digital travel management company and we will get there by moving forward together.
Position overview
Traveler Experience (TX) is seeking experienced Business Travel Counselors who will provide consultative customer support services to clients via multiple channels.
Position Description
- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
- Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Escalates more complex problems to more experienced staff
- Assignments include both routine and non-routine work
Job Requirements
Qualifications
- Experience
- High School diploma
- 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor
- Knowledge, skills and abilities (KSAs)
- Strong verbal and written communication skills
- Strong English communication skills (B2 level or higher)
- Good travel industry knowledge
- Skilled in GDS and other booking tools used by CWT
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
