Merchant Account Manager
RAQAMYAT -
Maadi, CairoPosted 2 years ago49Applicants for1 open position
- 49Viewed
- 0In Consideration
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Job Details
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Job Description
Job Purpose
To develop and manage relationships with E-commerce merchants and attract new clients while maintaining excellent service quality standards.
Job Description:
- Attract New E-commerce merchants to increase revenues & market share
- Manage the relationship with E-commerce clients, maximize customer penetration while providing high level of services that meet the customers’ needs in order to ensure business growth, customer satisfaction while achieving the team set targets
- Cross-sell the company products to increase penetration ratio per customer to maximize bottom line profitability
- Sell all E-Commerce features that suit the customers’ needs. Sell benefits and overcome objections by describing features and advantages of payment acceptance model, ensure that the model comply with merchant’s business model, and close the deal with an appropriate pricing model.
- Present E-commerce features to clients using the authorized techniques in order to meet customer’s needs while ensuring closing deals with optimum pricing model
- Handle merchant’s complaints to ensure effective closure of complaints to maintain customer satisfaction and ensure high standard service provision
- Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in a controlled and consistent manner
- Follow up the day to day operations related to own jobs in the Sales department to ensure continuity of work
- The ideal candidate should be able to hunt new clients interested to create their online presence, shall work under Basic Salary + Commission (target based) with clear sales KPIs.
Job Requirements
- Job Requirements:
- Bachelor’s degree of any related field
- Technical knowledge in the following fields: E-Commerce platforms, online payments, web-design
- 4+ years of experience in same / similar position
- Good Command of English & Arabic Languages
- Excellent Computer skills
- Excellent Communication skills
- Service Oriented
- Selling skills
- Negotiation skills
- Presentable