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Job Description
Etisalat UAE is hiring Very good to Excellent English speakers for a "Call Center Representative" vacancy,
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Job Requirements
Location: Maadi, Cairo, Egypt (No Transportation)
- Graduate/Males ONLY
- Maximum age 34
- Very good to Excellent English Speakers
- Flexible with Rotational Shifts
