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Job Description
- Process air documents through GDS, process all amendment types as well as processing refunds with accuracy and efficiency.
- Read, interpret and apply airline’s agreements/Deals.
- Provide technical assistance to sales/Support representatives via chat or email.
- Process sales through back-office, received through different channels.
- Provide feedback on work processes for areas of improvement.
- Monitor progress towards achievement of plans.
- Follow up on pending cases.
- Interact with different consolidators/airline representatives.
- Execute specific tasks assigned by Leaders/Managers.
- Communicate with the airlines/suppliers to get the needed waivers if applicable.
- Perform other duties assigned by direct manager.
Job Requirements
- Bachelor’s Degree.
- Minimum of 1-2 years of work experience.
- Good knowledge of the Travel industry is a must.
- Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a must.
- Communication and Presentation skills.
- Planning and Organizing Skills.
- Customer Orientation.
- Team Player.
- Advanced troubleshooting and multi-tasking skills.
- Problem-solving skills.
- Negotiation skills.
- Patience, compassion and empathy.