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Job Description
- Monitoring and lead the input, movement, processing/sorting, and output of various functions of the station within the region to ensure a high level of service quality. Fully understand, drive and promote SMSA vision, culture and values.
- Handling the team
- Receive calls, queries, mails, tickets from customer services and other internal customers.
- Monitor attendance, Overtime incentive.
- Customer complaints
Job Requirements
- Not less than 6 month experience
- Fluent in English
- Good communication skills
- Good coaching skills
