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Fraud Monitoring Manager (French Speaker)

Network International -Egypt
New Cairo, Cairo
Posted 3 years ago
36Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Ensuring that the fraud issuing monitoring is performed 24/7 and according to the required process and procedures.
  • Perform periodic evaluation of existing fraud monitoring analysts performance and take up the corrective action once required.
  • Timely monitoring of the fraud key performance indicators to ensure detection and prevention efficiencies.
  • Support in providing the recommendation for fraud issuing rules optimization and fine-tuning in response to fraud trend with aim to maintain the False Positive and point of fraud detection up to the market standards.
  • Provide the required support for all existing/new unit related Issuing, POS Acquiring and  Ecommerce projects and innovations, ensuring successful results with no discrepancies, and support the assessment of fraud risk in material projects and initiatives; assure adequate mitigation and control are in place.
  • Collaborate closely with business team to continue building a strong collegial working relationship that creates opportunities for knowledge sharing so that the business unit continues to provide valuable services to its Issuing, POS Acquiring and Ecom Acquiring clients.
  • Providing the required fraud monitoring system training to Issuing client’s onsite and remotely.
  • Develop and roll out a fraud awareness and knowledge sharing with the internal fraud team in order to support the BAU task and raise up the bar for overall fraud experience.
  • Ensure that the fraud policy is conducted while running the BAU task and support the fraud head identifying key areas of improvement, realize fraudulent occurrence in the business, and Shape strong internal control.
  • Provide the Head of Department with the daily fraud monitoring performance status and the insights they entail, if necessary, recommendations for enhancing the ongoing performances.
  • Ensure that the schemes related fraud alerts are timely actioned and reported to the concerned client bank.
  • Ensure that the SLAs (Service Level Agreement) of NI managed Issuing clients have been maintained.
  • Identification and Investigation of common point of purchase (CPP), and action is taken on the Account Data compromised cases and necessary CPP reporting is performed to scheme.
  • Working with the Project Management teams to validate the fraud questionnaires for the newly defined banks at NI platform and providing them with the necessary support.
  • Support on creating winning fraud detection team with high productivity and performance meeting SLAs. In addition, maintaining the SOP components to cater the required standards in the fraud performance quality.
  • Handling banks inquiries concerning issuer fraud related cases after investigating case details through either emails or Jira issues and conferences.
  • Liaising with internal stakeholders, fetching information from different data sources to develop and maintain necessary MIS.
  • Manage data compilation, retention, summarization and publication for Issuing and Acquiring.
  • Prepare and deliver the daily, weekly, monthly and quarterly MIS to provide insights for internal and external stakeholders on a timely manner.
  • Maintain dashboards for Issuing and acquiring for internal stakeholders.
  • Automate MIS tasks in excel and data extraction from databases.
  • Deliver all the required support/task assigned on ADHOC requirement from the management. Provide the reporting that is required and case closure within the agreed time. This is in line with the unit goal to form a successful backup program with multi skills players.

Job Requirements

Education:

  • Bachelor’s degree from a recognized university and Post Graduate Studies is preferable

Minimum Required Experience:

  • 6+ years of experience in a similar field (Payment Systems and Banking,), preferably
  • Hands on experience with and fraud monitoring analytics
  • Hands on experience of public speaking

Language Skills:

  • Excellent spoken and written French language skills and English language skills.
  • Fluent of English language (Speaking, reading and writing).

Additional skills 

  • Suitable Level of English language [min intermediate level- British council].
  • Advance level/skills in handling Microsoft windows excel, word, power point, etc.
  • Good level of Time management, Customer service, and communication skills.

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