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Job Description
- Determining, negotiating, and agreeing on quality procedures, standards, and specifications
- Assessing customer requirements and ensuring that these are met
- Setting customer service standards.
- Specifying quality requirements of products and services provided by the company
- Investigating and setting standards for quality and health and safety
- Working with operating staff to establish procedures, standards, and systems
- Writing management and technical reports and customers’ charters
- Determining training needs
- Acting as a catalyst for change and improvement in performance and quality
- Recording, analyzing, and distributing statistical information
- Monitoring performance
- Assuring that company policy, processes and procedures are followed
- Performs all Management responsibilities to lead & Motivate own staff to ensure high morale and attainment of operational objectives by ensuring:
- Employees have clear job objectives and challenging targets.
- Employees receive appropriate coaching, learning & development.
- Appropriate staffing of the department to ensure workload balance and high productivity.
- Appropriate compensation and rewards motivate and recognize top performance based on actual performance and compliance with the company business conduct standards. Maintains two-way communication
Job Requirements
- 6 years of relevant work experience at least the last 3 years at managerial level.
- Preferable Experience in( F&B Services, Retail, Hospitality ).
- Bachelor’s degree in Business & Management from a reputable university.
- preferable Master's Degree.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite.
- Fluent in English and Arabic languages.
- Excellent numerical skills and an understanding of statistics.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
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