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Quality Assurance & Customer Service Manager

Deli Mart
Sheraton, Cairo
Posted 3 years ago
384Applicants for1 open position
  • 163Viewed
  • 7In Consideration
  • 123Not Selected
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Job Details

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Job Description

  • Determining, negotiating, and agreeing on quality procedures, standards, and specifications
  • Assessing customer requirements and ensuring that these are met
  • Setting customer service standards.
  • Specifying quality requirements of products and services provided by the company
  • Investigating and setting standards for quality and health and safety
  • Working with operating staff to establish procedures, standards, and systems
  • Writing management and technical reports and customers’ charters
  • Determining training needs
  • Acting as a catalyst for change and improvement in performance and quality
  • Recording, analyzing, and distributing statistical information
  • Monitoring performance
  • Assuring that company policy, processes and procedures are followed
  • Performs all Management responsibilities to lead & Motivate own staff to ensure high morale and attainment of operational objectives by ensuring:
  • Employees have clear job objectives and challenging targets.
  • Employees receive appropriate coaching, learning & development.
  • Appropriate staffing of the department to ensure workload balance and high productivity.
  • Appropriate compensation and rewards motivate and recognize top performance based on actual performance and compliance with the company business conduct standards. Maintains two-way communication

Job Requirements

  • 6 years of relevant work experience at least the last 3 years at managerial level.
  • Preferable Experience in( F&B Services, Retail, Hospitality ).
  • Bachelor’s degree in Business & Management from a reputable university. 
  • preferable Master's Degree.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite.
  • Fluent in English and Arabic languages.
  • Excellent numerical skills and an understanding of statistics.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.

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