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Reporting Specialist (Contact Center)

B.TECH
Nasr City, Cairo
Posted 4 years ago
78Applicants for1 open position
  • 33Viewed
  • 5In Consideration
  • 28Not Selected
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Job Details

Experience Needed:
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Job Description

  • Engagement with Business Unit and Workforce Management Team in relation to call center performance and provide commentary on impacts and key driver 
  • Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports 
  • Use workforce tracking tools to maintain information on employee activity and status, including scheduled assignments and absences, meetings and other schedule exceptions 
  • Facilitate any vendor or Stuffing needs as creating new users terminate any resigned users reporting and escalate any technical issues 
  • Research issues through data mining databases/systems 
  • Providing recommendations for improved performance within the Workforce Management team and for supported work groups

Job Requirements

  • B.Sc. degree
  • 2-3 years of experience 
  • Good command of English 

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