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Job Description
We are looking for a qualified account manager to join our account team. we are a software agency You will supervise account representatives to ensure customer needs are met. You will also be responsible for creating new business by identifying profitable opportunities.
If you’re customer-oriented with a ‘can do’ attitude, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. We also expect you to suggest forward-thinking ideas to promote our brand.
Ultimately, you should be able to increase sales and build successful long-term client relationships.
Responsibilities
- Set sales targets and specific performance metrics, aligned with business strategies
- Supervise and support account managers and representatives to ensure client satisfaction
- Communicate with clients at a senior level to resolve issues and inquiries
- Generate innovative ideas to support customers and boost brand awareness
- Use client feedback to improve customer experience
- Report on sales results on a regular basis and suggest improvements
- Identify and approach potential clients
- Ensure brand consistency
- Stay up-to-date with product launches and provide support to clients and the sales team
- Organize meetings with the sales team to ensure all members are on board and deliver within deadlines
Job Requirements
- Proven work experience as Account Manager
- Hands on experience with CRM software and MS Office (particularly MS Excel)
- Familiarity with sales performance metrics
- Excellent communication skills with a customer service attitude
- Team management skills
- Strong analytical and organization skills
- BSc degree in Business Administration, Sales, computer science or relevant field
- Software knowledge is preferred
