Job Details
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Job Description
Job Overview:
- An account manager is a liaison between the company and its clients. He/ She oversees the company-client relationship, determining clients’ needs, what they’re looking to achieve short-term and long-term, and ensuring the company delivers.
Responsibilities and Duties:
- Be the primary point of contact and build long-term relationships with customers.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Enhances department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Responsible for working with the Sales team onboard and integrate new clients and developing existing client relationships.
- Liaise between the customer and internal teams.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Prepare reports on account status.
Job Requirements
Education:
- BA degree in any relevant field.
Experience:
- 2 - 3 Years of experience in Customer Service or account management.
Skills:
- High Interpersonal & Communication skills
- Excellent command of English.
- Good relations with vendors.
- Strong Personality and decision-makers.
- An ability to analyze quantitatively, and problem-solve.
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
