Senior Customer Support Specialist
Digified -
Cairo, EgyptPosted 3 years ago112Applicants for1 open position
- 109Viewed
- 23In Consideration
- 8Not Selected
Job Details
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Job Description
- Build and maintain clients engagement experience Manage clients relations
- Plan and over see clients engagement and management plans
- Engage customers for service quality optimization
- Follow on clients progress status
- Prepare clients summary periodically reporting
- Handle complains and business request from clients
- Manage team of customer support
- Run periodical customer feedback surveys
Job Requirements
- Advanced level in English language
- Advanced set of interpersonal skills
- Ability to manage, guide reporting system
- Preferred experience in Banking or Software companies
- Advanced understanding of reporting CRM systems and similar tools
- Acquire a A thorough knowledge of Dignified product and offering
