Job Details
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Job Description
- Receiving Inbound call or ticket escalated from Customers.
- Actively Outbound call, send email and receiving email.
- Fastly interact with the customer.
- Obtain details of customer complaints and provide information as needed.
- Keep a record of complaint details and interactions and correspondence with Customer.
- Discuss the result of investigation with Customer.
Job Requirements
- Fluent English speaker.
- Graduates only.
- Excellent communication skills.
- Emotional intelligence competency.
- Excellent problem-solving.
- Multi-task handling and critical thinking skills.
