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Store Manager - Mall Of Egypt

Alhokair Fashion Retail
6th of October, Giza
Posted 3 years ago
256Applicants for1 open position
  • 20Viewed
  • 7In Consideration
  • 2Not Selected
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Job Details

Experience Needed:
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Job Description

To lead and manage the store operation to deliver the highest standards of customer service and maximize sales and profitability in line with company objectives

Core Functional Activities: 

  • Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction.
  • Assist in recruiting and selecting Store staff by verifying job-fit and team-fit of candidates.
  • Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget.
  • Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives.
  • Monitor the Store hourly revenue and prepare staff schedule accordingly in order to ensure that the Store manpower is effectively matched to operational requirements in a cost effective manner.
  • Prepare management information reports on store performance in order to allow informed decision making

Performance Indicators: 

  • Effective Complaint resolution.
  • Customer feedback
  • Staff Turnover
  • Number of vacancies
  • Stock loss as % sales minimized
  • Inventory data accuracy
  • Range and size availability maximized
  • Timely and accurate operation & Sales Reports.
  • Timely and accurate Operation Reports.

Job Description: 

  • Ensure the effective communication of sales plans and targets to the Store team,
  • Managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.
  • Evaluate on a bi-yearly basis the performance of the Assistant Store Manager, Sales Associates, and Stock Keepers as per company guidelines.
  • Manage Store events and marketing activities with the Brand Manager by ensuring proper coordination with the concerned parties.
  • Perform other Store related activities such as overseeing the Store merchandising, verifying the cleanliness, display and maintenance of the Store window to be in line with brand image and standards.
  • Ensure cash management policies and procedures are followed and cash registers are accurately reconciled.
  • Daily meeting
  • Conduct PA meeting with action Plan
  • Maintenance of brand integrity
  • Quality of visual displays
  • Policies and procedures adhered.

Job Requirements

Essential: 

  • 3-5 years of experience in a managerial role.
  • Strong PC skills including proficiency in Microsoft Office (Excel ,word and Power point )
  • Strong interpersonal (verbal and written) communication skills.
  • Ability to work under pressure in a fast-paced environment, multi-task and meet deadlines required.
  • Very good English Language (Written and spoken).
  • Strong interpersonal and customer service skills required.
  • Strong product knowledge.
  • Previous experience in the industry/retail is a major plus

Desirable: 

  • Excellent understanding of the brand and customer profile
  • Excellent understanding of layout and visual merchandising techniques
  • People management skills

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JobsOperations/ManagementStore Manager - Mall Of Egypt