Job Details
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Job Description
- Answering call center phones from customers professionally and responding to all inquiries.
- Following call center “scripts” when handling different topics
- Managing outbound calls for non-answering calls, missed calls which received by call center.
- Working closely with sales admin to manage all results of call center and upload it to CRM.
- Managing after visits calls to evaluate quality of visits and clarify information for every issue and provide quality report.
- Measure quality of leads by testing un-qualified leads results from CRM.
- Manage daily, weekly and monthly reports.
- Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Job Requirements
- Proven Working Experience as Call Center Agent from 1 to 3 years.
- Presentation, Negotiation and communication skills.
- Excellent user of MS Office (Word, Excel, PowerPoint) and CRM software.
- Bachelor Degree.
- Females Only
