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Job Description
- Accountable for the delivery of services by an application, a set of applications, a shared platform, or an infrastructure service.
- Act as the key point of contact for the “Unified Communication Project Manager” (UCPM), “Solution consultant" (SC), and Operations teams regarding the Microsoft Unified Communications solutions.
- Will be fully responsible and for implementing and delivering MS UC Solutions to customers.
- Building configurations as per design, recommendations, and detailed procedures developed by the Engineering Team of platforms like MS Teams Direct Routing, MS Teams, MS Exchange, MS Lync (S4B) (Skype for Business), MS SharePoint, MS Office 365, AD, DNS,…etc.
- Have a global view of the project architecture and services to be provided to the customer
- Participate in regular project status meetings (internal and/or with the customer).
- Configure (or make requests for) the operational tools: Monitoring, Backup, Change, Incident, Reporting
- Participate to create/update the documentation about the implementation and configuration (technical documentation, procedures, processes) by his effective feedback
- Update internal configuration repository regarding the project
- Run the tests, validation, and internal acceptance of the services
- Help troubleshoot and fix issues during the build phase
- Support the customer during customer acceptance and till finalizing the handover to operation
- Owns or is involved in the handover to Operations task, and manages priorities.
- Attends CABs if there is an expansion for an operational platform or new implementation on a shared platform.
- Present to the Messaging CAB the implemented platform to handover it to the operation team.
- Maintain the built platform up to date with the engineering recommendation till its handover from Build to RUN.
Job Requirements
- Bachelor of Telecommunications, Electronics, Computer Sciences, Information Technology
- Min. of 5 years experience
- Min. of 2 years hands-on experience in implementation
- Fluent in English (written and spoken)
- French is a plus
- Good Knowledge of OTL, OWA, RPC/HTTP, OMA
- Good knowledge of Power Shell scripting
- Good knowledge of IP networks, VoIP protocols (SIP), Firewalls, IIFP, MIIS
- MCSA Server Infrastructure is a must (70-410, 70-411, 70-412)
- MCSE Communications is a must (70-336, 70-337 & MCSA Comm.)
- MS Lync Depth Support Engineer is a plus (70-338)
- MS Sharepoint & Exchange knowledge/certification is a plus
- SONUS GWs Knowledge is a plus
- Solid knowledge of signaling protocols including tracing and interpretation of ISDN (BRI/PRI), R2, H323, MGCP, SIP, SCCP"
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