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Job Description
Key accountabilities and decision ownership
- Perform fault troubleshooting, identification, and resolution for Vodafone Germany Enterprise Customers.
- Solve the Incident within the comply SLA and meet the agreed KPI
- Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
Job Requirements
- Fluent in German and English (Written and Spoken ) - Minimum C1
- Good Analytical Skills
- Excellent Customer Orientation and high communication Skills