Job Details
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Job Description
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Follow up customer calls where necessary
- Complete call logs and reports
Job Requirements
- Proficient in relevant computer applications
- 1-2 years of experience in a call center environment
- Excellent data entry and typing skills
- Fixed hours from 9 am to 5 pm.