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IT Help Desk Agent - Sharqia

Orientals for Urban Development
10th of Ramadan City, Sharqia
Posted 3 years ago
143Applicants for4 open positions
  • 60Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Installing and configuring computer systems.
  • Diagnosing and solving hardware/software faults.
  • Support the following technologies: Microsoft Office 2010 products –Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers.
  • Network Administration.
  • Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
  • Monitor and check backups and backup routines to provide security of the data held.
  • Ensure systems are kept up to date with patches and antivirus updates.
  • Mail servers.

Job Requirements

    • Solid background in firewalls (fortinet, Mikrotik...)\
    • Knowledge about IP-telephony / smart home automation.
    • Solid background on cloud computing.
    • Solid background in CCTV systems.
    • Ability to diagnose and resolve basic technical issues
    • Good understanding of computer systems, mobile devices and other tech products
    • BSc/BA in IT, Computer Science or relevant field
    • Excellent communication skills
    • Proven experience as a help desk or other customer support role

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