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Egy Fancy Designs - Shubra, Cairo

Call Center/Customer Service Agent - Offshore Account (USA Customers)

Egy Fancy Designs - Shubra, CairoPosted 2 months ago
205Applicants for5 open positions
  • 156Viewed
  • 10In Consideration
  • 9Not Selected

Job Details

Experience Needed:
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Job Description


Fluent English Customer Service Representatives are needed for a new Offshore account (USA)

  • Answering incoming calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Manage and resolve customer complaints.
  • Provide customers with service in a friendly, confident and knowledgeable manner.

Working Conditions

  • Location: Shoubra, A3'a Khan Towers
  • Fixed working hours:
  • 6:00 PM – 2:00 AM (Male)
  • 8:00 PM – 04:00 AM (Male)
  • Fixed 2 Days Off

Job Requirements

  • Fluently English Speakers Like Native American is a Must.
  • Strong phone and verbal communication skills along with active listening.
  • Previous experience in a call center or customer service environment.
  • Ability to handle the stressful situation appropriately.
  • High College Graduated.

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