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Job Description
- Schedule Shifts
- Fast food managers deal with the coordination of shifts and rotas for their staff to ensure that there are enough members of the team working to cover all open hours. They assign and oversee duties to make sure that all tasks are done to the appropriate standard by closing time.
- Oversee Food Preparation
- Health and safety standards are of high priority in food preparation areas, so fast food managers are responsible for supervising these areas and checking that all hygiene standards
are met. This includes arranging for the maintenance of equipment and the establishment, such as trash removal and full cleaning when the restaurant is closed to the public. - Manage Finances
- Fast food managers look after the financial side of the business, from administering payroll to controlling the operational costs. They manage the budget and make sure that the business’ financial records are kept up to date.
- Appraise Staff Performance
- Managers deal with all aspects of employee management, which includes interviewing and hiring new staff, giving performance reviews, and disciplining and even firing employees who are not performing to the right standard. Managers are also in charge of making sure that employees have the right training for their role.
- Respond to Customers
- Customer complaints and queries are directed to the manager of the branch, who responds efficiently but respectfully. It’s the manager’s job to ensure that all customers have a pleasant dining experience and that the brand’s reputation is upheld.
Job Requirements
- Fast food managers should have strong interpersonal and people management skills and be able to lead a team effectively. Typically, employers will require a bachelor’s degree in a food management or another hospitality-related subject and prior management experience, ideally from a commercial background, as well as the following abilities:
- Leadership skills – managing a team involves establishing a strong work relationships and an enjoyable work environment. Fast food managers need to be able to motivate people and set a good example
- Customer service – this customer-facing role requires the ability to remain polite, courteous, and professional at all times
- Communication skills – fast food managers are good at communicating effectively not just with customers, but also with their staff. Giving clear direction is important for running smooth shifts
- Business aptitude – managing budgets, schedules, and inventory is all part of a fast food manager’s role, so having a talent for business helps the restaurant to run properly and ensures that it meets its targets
- Problem-solving – managers are responsible for dealing with any customer complaints or personnel issues, so the ability to troubleshoot and find solutions is valuable in this role
- Time management – fast food managers keep track of schedules and shifts and ensure that all necessary tasks get done each day, so it’s crucial to be good at prioritizing and managing time