Job Details
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Job Description
- Determine the requirements by working with customers.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
- Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintain call center database by entering information.
- Keep equipment operational by following established procedures; reporting malfunctions.
- Update job knowledge by participating in educational opportunities.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements
- Fluency in English is a must
- Graduates only
- Maadi residents are preferable.
- Flexibility with rotational shifts (Shifts end by 8:00 PM)
- No overnight Shifts & No Transportation provided.
- Military Service (Completed or Exempted)
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
