a skilled Public Relations PR & Social Media Moderator to manage our online presence, engage with our

audience, and uphold a positive brand image. experience in social media moderation, content creation,

and PR strategy, with a keen understanding of online community management and public relations

principles.

Responsibilities

* Social Media Moderation

Monitor and engage with users on all social media platforms, responding to comments,

messages, and inquiries in a timely, professional manner.

Moderate user-generated content according to brand guidelines, maintaining a positive

and respectful online community.

Track and report any issues, feedback, or trends in user behavior to the social media and

PR team.

* Public Relations Support

Assist in creating and implementing PR campaigns to promote brand awareness and

manage the brand's reputation.

Draft press releases, newsletters, and announcements in line with the company's

messaging and tone.

Build relationships with media contacts, influencers, and stakeholders to promote

positive media coverage.

Answer and direct phone calls to the appropriate team member, or compile and present

relevant information to the marketing team as needed.

Coordinate with the sales team to follow up on new customers generated by the

marketing team, ensuring smooth transitions and tracking progress to optimize

customer engagement and satisfaction.

*Content Creation awareness

Collaborate with the marketing team to create and curate engaging, relevant, and

impactful content for social media channels.

Coordinate with graphic designers and content creators to ensure visual content aligns

with PR and social media strategies.

*Brand Monitoring & Reporting

Monitor media and social media for mentions of the brand, competitors, and industry

trends.

Prepare regular reports on social media performance and PR efforts, including

engagement metrics, sentiment analysis, and feedback insights.

Assist any marketing Activities may apply