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Job Description
- Responding to all queries in a timely and accurate way, via phone, email or chat
- Handle and answer to all guests and agents’ complaints and inquires professionally
- Liaise with agents and reservation team in regards of guest’s arrival and departure
- Act as a middleman between office staffs, agents and guests when problem arises
- Provide customers with products and destinations information
- Follow up customer calls where necessary and document all call information according to Customer Support Department procedure
Job Requirements
- Minimum 1 years’ experience in travel industry OR Customer service Line
- Experience in Online B2B booking is preferred
- Knowledge in airline ticketing systems Amadeus or Galileo is an added advantage
- Willing to work on shift based
- Excellent communication skills
- Language skills: Fluent in spoken and written English and Arabic