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Customer Service Support Team

WITHIN EARTH HOLIDAYS
Cairo, Egypt
Posted 2 years ago
80Applicants for1 open position
  • 53Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Responding to all queries in a timely and accurate way, via phone, email or chat
  • Handle and answer to all guests and agents’ complaints and inquires professionally
  • Liaise with agents and reservation team in regards of guest’s arrival and departure
  • Act as a middleman between office staffs, agents and guests when problem arises
  • Provide customers with products and destinations information
  • Follow up customer calls where necessary and document all call information according to Customer Support Department procedure

Job Requirements

  • Minimum 1 years’ experience in travel industry OR Customer service Line 
  • Experience in Online B2B booking is preferred
  • Knowledge in airline ticketing systems Amadeus or Galileo is an added advantage
  • Willing to work on shift based
  • Excellent communication skills
  • Language skills: Fluent in spoken and written English and Arabic

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