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Job Description
- Identify and diagnose issues and problems related to hardware and software
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support
- Able to manage one or more customer service or service desk functions.
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- Delivering customer service through multiple channels including digital, self-service, and call center.
- Receives and handles requests for service, following agreed procedures.Knowledge in Microsoft products i.e. Active Directory, MS Office, MS Teams, Notes and etc.
Job Requirements
- Knowledge in Microsoft products i.e. Active Directory, MS Office, MS Teams, Notes and etc.
- Has basic foundation in Networking and Systems Administration.
- Should possess communication skills.
- Basic knowledge of SAP clients administration.
