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Customer Service Specialist - Real Estate

Qmind
New Cairo, Cairo
Posted 2 years ago
88Applicants for1 open position
  • 50Viewed
  • 16In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Keep up regular contact with clients and look for opportunities to deliver added value to client relationships.
  • Handle customer complaints and requests in a timely manner.
  • Prearranges customer visits, units handing over in terms of documentations with liaise with Handover.
  • Meet face-to-face with customers regarding requests or complaints and issues resolution Process
  • Follow-up on customer requests for unit cancellation and recommendation for other unit sales.
  • Follow-up on contracts, filing and ensures that customers received their contracts.
  • Handle customer documentations like (Modifications requests, cancellation requests, etc. …)
  • Escalate customer issues and complaints to SPV & CRM Sp. within 24 hrs.; using proper documents to address the issue.
  • Follow-up upon customer unit completion schedule and liaises with Engineering Department on actual versus projected.
  • Follow-up with customers on payment of installments and late payment reminders upon request from Finance Department

Job Requirements

  • Bachler of Degree from any reputable university.
  • 1: 2 years in the same position.
  • Customer satisfaction oriented.
  • Problem-solving skills.

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