Customer Service Specialist - Real Estate
Qmind -
New Cairo, CairoPosted 2 years ago88Applicants for1 open position
- 50Viewed
- 16In Consideration
- 0Not Selected
Job Details
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Job Description
- Keep up regular contact with clients and look for opportunities to deliver added value to client relationships.
- Handle customer complaints and requests in a timely manner.
- Prearranges customer visits, units handing over in terms of documentations with liaise with Handover.
- Meet face-to-face with customers regarding requests or complaints and issues resolution Process
- Follow-up on customer requests for unit cancellation and recommendation for other unit sales.
- Follow-up on contracts, filing and ensures that customers received their contracts.
- Handle customer documentations like (Modifications requests, cancellation requests, etc. …)
- Escalate customer issues and complaints to SPV & CRM Sp. within 24 hrs.; using proper documents to address the issue.
- Follow-up upon customer unit completion schedule and liaises with Engineering Department on actual versus projected.
- Follow-up with customers on payment of installments and late payment reminders upon request from Finance Department
Job Requirements
- Bachler of Degree from any reputable university.
- 1: 2 years in the same position.
- Customer satisfaction oriented.
- Problem-solving skills.
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