Facilities Management Supervisor

Technical

• Responsible for the delivery of facilities services across a designated area in as agreed within the SLA.
• Lead a multi-skilled team to provide Facilities Management services in accordance with the SLA.
• Pro-active management of designated areas engaging with the relevant teams as appropriate.
• Engage with all supply partners so as to ensure a swift response to all service requests.
• Monitor reporting daily, ensuring that all service requests are allocated to the appropriate supply partner and closed out accordingly.
• Undertakes regular quantitative reviews to ensure desk coverage is proactively planned.
• Ensure all new starters receive all the necessary introductions promptly and accurately.
• Meet key targets directly relating to the delivery of Service Excellence.
• Provide timely and accurate management information for use by the FM Manager.
• Enhance service delivery through best practice and the effective use of systems and equipment.
• Ensure all necessary processes/procedures are in operation and adhered to.

HSEE:

• Follow HSE policy set within the SLA and required by CBRE policy.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.
• Responsible for ensuring that all equipment is maintained and operated in a safe manner.
• Liaise with the National Call Centre, Assist Helpdesk and both direct and indirect supply partners.
• Management of stationery stocks including replenishment of toner and paper supplies.
• Perform administrative tasks in support of the account.

Financial

• Control and manage budgetary targets as delegated by FM Manager directly/indirectly, input to, and deliver services within budget.

People

• Line management responsibility, including all personnel matters and recruitment.
• Utilize A&D process to drive training and succession plans for all direct reports.
• Ensure the resources of the Team are effectively deployed taking into account peak and trough periods.
• Take an active role as part of the JCL team offering support to colleagues as needed.

Customer Service:

• Build and maintain excellent Customer and Supplier relationship(s), providing excellent customer service.
• Providing a positive, professional and seamless link between the various supply partner teams.
• Ownership of the delivery of the facilities support services whilst ensuring customer requirements are met and their needs are anticipated at all times.
• Hold weekly surgeries with occupants and key stakeholders building harmonious relationships between building occupants, supply partners and CBRE.
• Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided.
• Drives designated team to operate in a proactive manner so as to anticipate customer needs and demonstrate a 'can-do' attitude.
• Assist FM management with the communication of business activity to building occupants, relevant business unit managers and users to achieve high credibility.