Job Details
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Job Description
Responsibilities
- Interact with customers to answer questions and offer guidance
- Provide top-notch customer support in-person, over the phone, and via written communications
- Attract, educate, and close sales with new customers
- Place and fulfill orders for customers
- Gather necessary information to solve problems and adequately meet customer needs
- Identify opportunities to streamline or improve the customer experience
- Maintain a solid understanding of company products and services, as well as current promotions and marketing efforts
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Job Requirements
- Proven work experience as a team leader or supervisor
- E-payment background is a must
- Excellent in english
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plus
