Job Details
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Job Description
- Managing cases, requests, and technical inquiries using online tools and processes.
- Work with team members to resolve technical incidents.
- Document known errors and workarounds.
- Identify and proceed escalations in accordance with the defined policy.
- Master the ERP system and be able to apply features to meet customer needs within area of responsibility.
Job Requirements
- Bachelor's degree in Accounting, Management Information System, Business Administration or equivalent degree.
- 0 to 2 years of relevant technical experience.
- Understanding of basic accounting principles is a must.
- Understanding of SLA (Service Level Agreement) to support customers based on contractual metrics and obligations.
- Knowledge of SQL Databases is a big plus.
- Knowledge of basic network configuration is a plus.
