Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Here’s what an ordinary day looks like, you will:
- Manage large amounts of incoming/outgoing calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet team's qualitative and quantitative targets
Job Requirements
You’re going to need this to carry out this job
- Previous experience in a customer support/service role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with ticketing systems and customer oriented processes
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- University degree
Life at Vezeeta
- Dress for Success: Going strong, relaxed attire
- Flex is bigger than ever: our office accommodates VEEZ 24 hours
- Working hard becomes a habit a serious kind of fun. You get self-satisfaction from pushing yourself to the limit, knowing that all the effort is going to pay off. And we also have football matches, Ping-Pong tournaments, PlayStation wars and many more
- Explore Egypt with us: Annual trips to Egypt’s most beautiful spots
- Corporate Swag: Every newcomer to our VEEZ family must be prepped with our veez swag; mug, t-shirt, notepads, pens and many more
- We find generous and innovative ways to thank employees for their hard work and dedication.
We at Vezeeta believe that all VEEZ are unique individuals who all are accessible to equal opportunities. We all are treated with respect and valued for who we are. We all contribute in a level of supportive energy and commitment from others so that we can all be successful together.
