Job Details
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Job Description
Job Purpose:
- Carries out repairs to products sold by line of business, for example, mobile phones, Laptops and aiming to deliver quality after-sale service and to generate customer satisfaction and repeat sales
- Ensures that work is carried out in line with RAYA working instructions, operating procedures, and policies
- Executes repair work diligently and in line with promised deliverables and within standard operating procedures
- Ensures that Vendor troubleshooting guidelines are observed
- Operates with QMS, EMS, OHAS Req. and ESD Req. standards
- Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
- Ensures that data and other information is dealt with accurately and in line with standard practice
- Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements
- Strives to maintain customer satisfaction and to generate repeat work
Job Requirements
- Must be a graduate from Communication and Electronics major or Computer science