Job Details
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Job Description
- Manage social communication with customers.
- Resolves product or service problems by clarifying the customer's complaint.
- Handle complaints, provide appropriate solution.
- Resolves product or service problems by clarifying the customer's complaint
- Keep records of customer interactions, process customer accounts and file related documents and reports.
- Determining the cause of the problem.
- Selecting and explaining the best solution to solve the problem.
- Expediting correction or adjustment.
- Following up to ensure resolution.
Job Requirements
- 3 years of Customer care experience
- Excellent communication skills
- Have good problem solving skills
- React quickly to changes in a dynamic environment
- Accuracy and attention to details
- Ability to work as part of a team and ability to work to strict deadlines
- Customer focused
- Very good structured feedback providing skills
- Very good planning and organizational skills
