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Job Description
Specific task performed by this role only:
- Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
- Making and confirming bookings, often via a Global Distribution System (computerized central reservation system).
- Quoting holidays and converting these to bookings.
- Maximizing sales and customer holiday experience by suggesting upgrades.
- Offering excellent customer service, dealing with complaints in a calm and diplomatic manner.
- Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations.
- processing payments.
- Keeping clients up to date with any changes.
- Preparing customized itineraries to suit the clients’ preferences and budget.
Job Requirements
- Good attention to detail – Well organised – Reporting - Competent IT skills - Patience
- Fresh grad to 2 years of experience customer service
- A fair travel knowledge
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