Travel Agent

Specific task performed by this role only:

• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
• Making and confirming bookings, often via a Global Distribution System (computerized central reservation system).
• Quoting holidays and converting these to bookings.
• Maximizing sales and customer holiday experience by suggesting upgrades.
• Offering excellent customer service, dealing with complaints in a calm and diplomatic manner.
• Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations.
• processing payments.
• Keeping clients up to date with any changes.
• Preparing customized itineraries to suit the clients’ preferences and budget.