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Job Description
Job Functions & Authorities:
- Work closely with the Head of Operations to oversee daily business operations, especially in relation to new projects, and provide administrative support as and when required.
- Proactively recommend improvements to increase sales performance
- Liaise with different departments to improve performance and work efficiency
- Compile sales reports and distribute them to relevant departments
- Keep updated on industry trends and consumer market
- Schedule meetings and team performance improvement sessions as required, and distribute minutes of meeting to the operations team.
- Answer the questions of staff and other stakeholders.
- Provide excellent client service and maintaining relationships with vendors.
- Take inventory and order office supplies as needed.
- Analyze all operations and forwarding suggestions for improvement to the Head of Operations.
- Oversee daily business operations, especially in relation to new projects. Job duties include, but not limited to:
- Oversee the day to day operations of new projects / clinics / satellites as and when required. Perform administrative duties such as coordinating clinical care for patients, and act as a liaison between clients and health care professionals to ensure client needs are met.
- Greet clients, ensuring that they are made to feel welcome and deal with their enquiry in a professional and courteous way.
- Answer the clinic telephone politely, maintain and manage clinic booking system in adherence with organization`s procedure. Deal with all enquires including, but not limited to, making and adjusting bookings for treatments. Use computer software to register clients, coordinate follow-up appointments and refer clients to specialists in other branches as needed.
- Maintain client records in accordance with company procedures and data protection requirements, ensuring discretion and confidentiality at all times.
- Promote and recommend services and products, maximize opportunities for sales and referrals.
- Take payments for clients after their treatments and to ensure cash handling procedures are followed. Manage cash, petty cash, daily accounting, banking and payment systems in accordance with organization`s policies and procedures.
- Order and maintain stationary, in-house literature and other supplies as required for the clinic.
- Mastermind ways to improve the quality of client care provided by the facility.
- Work to create efficient systems and workflows within the clinic.
- Collect and input client data and financial information into computer system.
- Manage the clinic budget and ensure that the facility is well-equipped to provide top of the line service.
- Maintain working areas and equipment in accordance to the organization`s standards at all times.
Job Requirements
- Bachelor’s degree in business administration, finance or relevant field
- Proven experience in operation and coordination
- 3 years of relevant experience.
- Documentation management skills.
- Procurement management skills.
- Analytical and problem-solving abilities.
- Negotiation skills.
- Interpersonal and communication skills.
- Team-management skills.
- Finance and accounting skills.
- Organizational skills.
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