Project Coordinator

Job Functions & Authorities:

• Work closely with the Head of Operations to oversee daily business operations, especially in relation to new projects, and provide administrative support as and when required.
• Proactively recommend improvements to increase sales performance
• Liaise with different departments to improve performance and work efficiency
• Compile sales reports and distribute them to relevant departments
• Keep updated on industry trends and consumer market
• Schedule meetings and team performance improvement sessions as required, and distribute minutes of meeting to the operations team.
• Answer the questions of staff and other stakeholders.
• Provide excellent client service and maintaining relationships with vendors.
• Take inventory and order office supplies as needed.
• Analyze all operations and forwarding suggestions for improvement to the Head of Operations.
• Oversee daily business operations, especially in relation to new projects. Job duties include, but not limited to:

1. Oversee the day to day operations of new projects / clinics / satellites as and when required. Perform administrative duties such as coordinating clinical care for patients, and act as a liaison between clients and health care professionals to ensure client needs are met.
2. Greet clients, ensuring that they are made to feel welcome and deal with their enquiry in a professional and courteous way.
3. Answer the clinic telephone politely, maintain and manage clinic booking system in adherence with organization`s procedure. Deal with all enquires including, but not limited to, making and adjusting bookings for treatments. Use computer software to register clients, coordinate follow-up appointments and refer clients to specialists in other branches as needed.
4. Maintain client records in accordance with company procedures and data protection requirements, ensuring discretion and confidentiality at all times.
5. Promote and recommend services and products, maximize opportunities for sales and referrals.
6. Take payments for clients after their treatments and to ensure cash handling procedures are followed. Manage cash, petty cash, daily accounting, banking and payment systems in accordance with organization`s policies and procedures.
7. Order and maintain stationary, in-house literature and other supplies as required for the clinic.
8. Mastermind ways to improve the quality of client care provided by the facility.
9. Work to create efficient systems and workflows within the clinic.
10. Collect and input client data and financial information into computer system.
11. Manage the clinic budget and ensure that the facility is well-equipped to provide top of the line service.
12. Maintain working areas and equipment in accordance to the organization`s standards at all times.