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Head Of Operations & Business Support

Innovera For Education technology
New Cairo, Cairo
Posted 6 years ago
183Applicants for1 open position
  • 37Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Head of service delivery and support will be mainly responsible for all the operations within the company.
  • Manage the implementation projects for all solutions and establish a refine service delivery process.
  • Facilitate clear and open communication and ensuring the best overall Customer experience
  • Ensure delivery processes are efficient and cost effective.
  • Reduce costs and streamline the process without adversely impacting the client experience
  • Constantly assess customer feedback and make necessary improvements
  • Conduct additional research and take steps to correct deficiencies
  • Establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.
  • Oversight of inventory, purchasing and supplies is central to the job.
  • The job includes creating a positive culture where the work can get done.
  • Facilitate communication between employees and departments.

Job Requirements

  • Must have good communication and interpersonal skills to help the different parts of an organization work together.

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