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Job Description
- Head of service delivery and support will be mainly responsible for all the operations within the company.
- Manage the implementation projects for all solutions and establish a refine service delivery process.
- Facilitate clear and open communication and ensuring the best overall Customer experience
- Ensure delivery processes are efficient and cost effective.
- Reduce costs and streamline the process without adversely impacting the client experience
- Constantly assess customer feedback and make necessary improvements
- Conduct additional research and take steps to correct deficiencies
- Establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.
- Oversight of inventory, purchasing and supplies is central to the job.
- The job includes creating a positive culture where the work can get done.
- Facilitate communication between employees and departments.
Job Requirements
- Must have good communication and interpersonal skills to help the different parts of an organization work together.