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Job Description
Incoming Duties:
- Handle inbound holidays packages for groups and individuals.
- Handle tailor made requests.
- Preparing quotations and itineraries.
- Handle contracting with hotels
- Following up & updating hotel rates on online systems.
- Handle arrangements for Ticket, transportation, accommodation, tours and activities inside Egypt.
- Interact with clients over Phone, E-mail.
- Handling invoices and issuing of vouchers.
- Dealing with customer queries and complaints and make alternative arrangements for customers.
- Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction.
Job Requirements
- BA/BS degree or equivalent.
- Minimum 3 years Experience in the field of inbound/outbound tourism
- Excellent in English and Other Language is a plus .
- Strong basic computer skills
- Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
- Easily and quickly identify and resolve problems.
- Age doesn't exceed 35
- For females ( able to work late times - travel - prepare & attend events )
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