Customer Experience Agent (UK Account)

Are you a fresh graduate, who aspires to join a multinational organization? Looking for a job where you can build a strong profile and establish a promising career path? Are you after belonging to an environment where you can learn, develop and explore your potential every single day?

At Vodafone International Services we offer you a global exposure and a whole world of chances to initiate your career as an international customer experience agent in one of the biggest world’s multinationals. Becoming a VIS employee will get you to enjoy the best of both worlds by being a part of a multinational organization with local roots. As a Vodafone-UK Customer Experience agent you will be on a mission to delight Vodafone UK customers who rely on us to resolve their Vodafone services’ related queries, while focusing on delivering excellent customer care and being there for consumers when they need us most. We represent the voice of the customer and work closely with cross-functional teams that’s why we are looking for people with excellent analytical and communication skills who are passionate about the consumer, helping them and make our products and policies better.

Responsibilities:

• Resolve Customer’s Inquiries deftly and effectively; within a timely manner.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Values Customer experience.
• Provide appropriate solutions and alternatives, while handling customer complaints, follow up to ensure resolution-Keep records of customer interactions, process customer accounts and file documents.