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Job Description
- Required to prepare operations strategies.
- Required to ensure that the call center operations team works hard to deliver customer satisfaction.
- Plan operations processes.
- Conduct meetings with the call center managers and supervisors to understand their requirements.
- Evaluate the work done by the call center managers and provide them feedback on it.
- Plan various call center activities.
- Required to see to it that the call center staff stays motivated and works with enthusiasm.
- Ensure that all the call center activities are carried out within the defined budget.
- Take part in the recruitment process of the senior members of the operations departments.
- Required to work upon making improvisations in the overall call center activities carried out by different staff members.
- Needs to see to it that the services provided by the call center’s
Job Requirements
- Good communication and interpersonal skills
- Ability to work as part of a team
- Good leadership traits
- Excellent organizational and analytical abilities
- Good customer service skills, that is, the individual must be customer friendly at all times
- Ability to adjust schedules to meet customer needs and solve their problems effectively
- 1-3 years experience in a similar role with at least one year working as a customer agent.