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Call Center Operation Head

Majorel Egypt
Abbassia, Cairo
Posted 6 years ago
193Applicants for1 open position
  • 119Viewed
  • 27In Consideration
  • 85Not Selected
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Job Details

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Job Description

  • Required to prepare operations strategies.
  • Required to ensure that the call center operations team works hard to deliver customer satisfaction.
  • Plan operations processes.
  • Conduct meetings with the call center managers and supervisors to understand their requirements.
  • Evaluate the work done by the call center managers and provide them feedback on it.
  • Plan various call center activities.
  • Required to see to it that the call center staff stays motivated and works with enthusiasm.
  • Ensure that all the call center activities are carried out within the defined budget.
  • Take part in the recruitment process of the senior members of the operations departments.
  • Required to work upon making improvisations in the overall call center activities carried out by different staff members.
  • Needs to see to it that the services provided by the call center’s

Job Requirements

  • Good communication and interpersonal skills
  • Ability to work as part of a team
  • Good leadership traits
  • Excellent organizational and analytical abilities
  • Good customer service skills, that is, the individual must be customer friendly at all times
  • Ability to adjust schedules to meet customer needs and solve their problems effectively
  • 1-3 years experience in a similar role with at least one year working as a customer agent.

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