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Customer Service Representative

Dimofinf Operations Center
Nasr City, Cairo
Posted 3 years ago
107Applicants for1 open position
  • 26Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Customer Service Agents for one of our international and well-known client, operating in the information and communication technology field.
Recommended minimum one year experience considering immediately start

Essential Functions and Responsibilities

  • Offering the company services upon detailed marketing orientation
  • Receiving customers’ requests
  • Respond to customer inquiries through (tickets - online chat - call center)
  • Registering and activating the customers’ orders
  • Receiving the full deposit information and make sure of that from the customer and transferred to the billing department
  • Following-up with the customer regarding his account and services
  • Committing to decent manner and self-management in responding to the customers

Job Requirements

Technical Skills (Must have)

  • General experience with the company services such as domains, all types of hosting and SSL certificates
  • Dealing with forums, some famous scripts and content management programs
  • Dealing with HTML and CSS
  • Experience dealing with cPanel
  • Excellent knowledge of Microsoft office
  • Advanced internet
  • Fast typing

Technical Skills (Nice to have)

  • Good command of PC/spreadsheet applications

EnglisyNon-Technical Skills

  • Fluent in written/spoken English
  • Good communication skills both verbal & listening
  • Negotiation Skills
  • Team Work (Supportive, facilitator, organized, co-ordinator, deliverer, imaginative, delegator, open-minded)
  • Possibly creative thinking
  • Self-awareness/confidence (Purposeful, focused, reflective, perceptive, honest, self-belief, objective, realistic, balanced)
  • Ability to work under pressure
  • Nice to have capacity to work independently and also as a part of team
  • Nice to have dedication and commitment towards work
  • Analytical and rigorous attention to details
  • High sense of responsibility and having

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