Job Details
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Job Description
Responsibilities:
- Receive and record technical and/or application support calls from end users.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
- When unable to resolve, escalate to Technical support engineers in accordance with Help Desk escalation processes.
- Record incident resolutions in the Help Desk tool.
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support the following technologies: Microsoft Office 2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
- Monitor daily backups.
Job Requirements
- 1 year of experience.
- Males or females
- Graduated Form computer science or information technology
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts