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Help-Desk Coordinator

((SKY Services))
Mokattam, Cairo
Posted 6 years ago
193Applicants for1 open position
  • 37Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Responsibilities:

  • Receive and record technical and/or application support calls from end users.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
  • When unable to resolve, escalate to Technical support engineers in accordance with Help Desk escalation processes.
  • Record incident resolutions in the Help Desk tool.
  • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
  • Support the following technologies: Microsoft Office 2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
  • Monitor daily backups.

Job Requirements

  • 1 year of experience.
  • Males or females
  • Graduated Form computer science or information technology
  • Ability to work independently and in a team environment.
  • Ability to communicate well with internal and external contacts

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